Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), sets a goal of an accessible Ontario by 2025. Ontario has introduced new Accessibility Standards for Customer Service (The Standard), the first accessibility standard created under the authority of the AODA. TWIS is committed to providing services in a manner that respects the dignity and independence of persons with disabilities.

At TWIS , we are committed to ensuring that we provide a safe, welcoming, barrier-free, and accessible environment for our employees, members, prospects, suppliers, job applicants, visitors and other stakeholders who enter onto our premise, do business with us, access our website or communicate with us.

As an organization, we are responsible for ensuring that our employees, facilities, policies, business practices, and systems comply with the governing legislation and relevant best practices with regard to the accessibility for individuals with disabilities.  We have implemented policies and training programs for employees which address specific issues. These programs are tailored to particular groups of managers and employees, and include information on topics defined below.

This is an overview of the governing legislation (including the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, its regulations and accessibility standards):

  • Non-discriminatory job posting, interviewing and hiring practices
  • Accommodating employees with disabilities
  • Communicating with members with various types of disabilities
  • The use of alternatives to telephone communications
  • The use of service animals and support persons
  • Providing accessible invoices and/or bills
  • Notices of temporary disruptions
  • Our relevant policies, practices and procedures.

Further information on our full Accessibility Policy and our training programs are available by contacting Management.


adminAccessibility for Ontarians with Disabilities Act (AODA)