Our reputation for excellent customer service would be nothing without the top-notch people who help put us in a class of our own.

TWIS strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity.  Upon individual request, TWIS will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

TWIS is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.

This role is in our Montreal office full-time.

As a member of our team, your responsibilities will include:

  • Greets onsite visitors, field and route incoming calls as needed.
  • Processes daily correspondences, which includes reviewing, sorting, completing, and routing incoming department correspondence. Initiates communications as required.
  • Assists with deliveries and shipments as required i.e. sending and accepting packages
  • Completes administrative requests, which includes assembling information and documents, inputting information into spreadsheets, scanning and filing documents.
  • Answers incoming telephone calls.
  • Completes invoicing functions and manually transacts invoicing for specific carriers.
  • Provides quality service while adhering to customer service standards and keeps information confidential to protect operations.
  • Assists with maintaining inventory of office supplies, issuance of said supplies to staff and advising when inventories need replenishment.

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

  • A secondary school diploma.
  • A minimum of one year’s experience in an office environment.
  • The ability to communicate in French & English.
  • Exceptional communication skills and professionalism.
  • Superior time management and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications.

TWIS is more than just a place to work. In addition to competitive salaries and industry-leading benefits, TWIS offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to work collaboratively, and to continuously improve their professional skills. We take pride in our employee programs, including health and wellness initiatives, social events and much more! To recruit the best, we offer the best. For more information on TWIS, visit the ‘About Us’ page on our website.

If you are interested in this opportunity, please apply online.

TWIS strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity.  Upon individual request, TWIS will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

TWIS is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.

Every industry and profession has its own special characteristics, just as individuals do. At TWIS, our seasoned team of expert brokers and managers takes those characteristics into account to design custom-tailored insurance programs with on goal in mind: protecting your interests. At TWIS, we build trusting relationships. We’re looking for someone to join our team as a: Bilingual Customer Service Representative

As a member of the National Home and Auto Service Team, your responsibilities will include:

  • Directs or responds to telephone inquiries and written requests. This includes processing changes directly into the computer system, applying proper underwriting standards, assessing risks according to binding requirements, and answering general account inquiries.
  • Resolves product and service problems. This includes clarifying client complaints, determining the cause of the complaint, selecting the best solution and explaining it, expediting correction, following-up to ensure resolution, and making recommendations to management, as required.
  • Attracts potential clients. This includes answering questions and providing information regarding products and services, obtaining ex-dates, and meeting or surpassing ex-date objectives to increase sales potential.
  • Prepares and drafts responses to routine correspondence.
  • Processes rewrites and remarkets following established new-business guidelines.
  • Files and documents records of insurance transactions and maintains and updates current rate manuals for all markets, as received, including new coverage announcements.
  • Maintains a comprehensive log and diary system, reviewing and flagging contentious issues for discussion with management, as required.
  • Provides quality service while adhering to customer service standards, keeping information confidential to protect operations.
  • Performs other duties within competence, as assigned.

If this opportunity sounds interesting, and you meet the following requirements, you might be the person we’re looking for. We need someone who has:

  • AMF license.
  • One to three year’s experience in personal lines automobile and property insurance.
  • Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Superior time management, project management and organizational skills to manage competing priorities.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • Must be bilingual (English/French)
  • RIBO and/or other licenses is an asset. 

TWIS is more than just a place to work. In addition to competitive salaries and industry-leading benefits, TWIS offers a work environment where your opinions are valued and expected! Our employees have the opportunity to provide feedback on departmental goals, to work collaboratively, and to continuously improve their professional skills. We take pride in our employee programs, including health and wellness initiatives, social events and much more! To recruit the best, we offer the best. For more information on TWIS, visit the ‘About Us’ page on our website.

If you are interested in this opportunity, please apply online. TWIS strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity.  Upon individual request, TWIS will endeavour to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

TWIS is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for showing an interest; however, only candidates selected for an interview will be contacted.

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